Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

Here are some of the most common questions our clients ask. We aim to provide clear and helpful answers to support you on your journey with Dr Sue Mahachi.

How do I know if counselling is right for me (or us)?

If you’re feeling stuck, overwhelmed, or wanting things to improve, counselling can help. You don’t need to be in crisis; many people come simply to gain clarity, build skills, or strengthen relationships.

How many sessions will I need?
This varies depending on your goals and situation. Some clients benefit from a few focused sessions, while others prefer ongoing support for deeper or longer-term change.

What happens in a typical session?
Sessions are a safe, structured conversation where you can openly share your thoughts and experiences. Together, we explore patterns, build understanding, and develop practical strategies to support change.

Is counselling confidential?
Yes, confidentiality is a key part of counselling. Information is kept private, except in situations where there are concerns about safety or legal obligations, which will always be explained clearly.

What if I feel nervous or unsure about starting?
That’s completely normal. Many people feel a bit nervous about starting counselling. Dr. Sue Mahachi provides a warm, non-judgmental space to help you feel comfortable. We can start with an initial chat to discuss your concerns and see if it's the right fit for you.

How do I know if my child or teen needs counselling?

If your child or teen is showing changes in mood, behaviour, friendships, school engagement, or seems overwhelmed, withdrawn, or struggling to cope, counselling can provide valuable support. It can also be helpful even without a “big issue”, as a space to talk and build skills.

Do parents attend the sessions?
This depends on the age and needs of the child or teen. Younger children may benefit from parent involvement, while teens often attend individually. Parents are usually included through check-ins or feedback (with the young person’s knowledge and consent).

Is what my child or teen says confidential?
Yes. Confidentiality helps young people feel safe to open up. However, if there are concerns about safety or wellbeing, parents will be informed and involved. This is always handled carefully and in the young person’s best interest.

How can I support my child or teen outside of sessions?
Simple things make a big difference—listening without judgment, spending quality time together, encouraging open communication, and reinforcing the strategies discussed in sessions (with their permission).

Counselling vs. coaching: what's the difference?

Counselling

Counselling focuses on emotional wellbeing and healing. It is helpful when you are:

  • Feeling anxious, overwhelmed, or low
  • Working through past experiences or trauma
  • Struggling with relationships or emotional challenges

Counselling provides a safe, confidential space to explore your thoughts and feelings, understand patterns, and develop healthier ways of coping. It often looks at both past and present experiences to support healing and long-term change.

Coaching

Coaching is more future-focused and goal-oriented. It is helpful when you:

  • Want clarity about your goals or direction
  • Feel stuck and want to move forward
  • Are looking to build confidence, motivation, or mindset

Coaching focuses on where you are now and where you want to be, helping you take practical steps toward achieving your goals and creating positive change.

Ready to start your journey?

Have more questions or ready to book your first session? Dr. Sue Mahachi is here to guide you. Contact us today to take the next step.